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Terms & Conditions

Last updated 20 October 2026

The rules of our booking, in plain words first and in full below. Please read them before you pay the booking amount.

In short

  • Pay 25% to book your date, 50% on the event day and the last 25% before final delivery.
  • The booking amount is non-refundable. With more than 60 days' notice you can move to a new date once.
  • Teaser in 1–2 weeks, full gallery in 4–6 weeks, film and album 8–12 weeks after your selection.
  • You can use your photos for personal use forever. We ask before using them in our portfolio.

01About these terms

These terms apply when you book photography, videography or related services (such as LED screens, live streaming or drone) from Sindhu Digital Studio, trading as Sindhu Studio, Shop no. 17, Delhi Road, opp. Balmev Plaza, Dev Colony, Rohtak, Haryana 124001, India ("we", "us"). "You" means the person who books and pays. Your booking confirmation (package, add-ons, dates, venues and price) together with these terms forms our agreement. If the two differ, your booking confirmation wins.

02Booking and payment

In plain words

  • Your date is reserved once we receive 25% of the total.
  • The rest is paid in two parts: on the event day and before final delivery.
When
To book your date (non-refundable)
How much
25% of the total
When
On the day of the event
How much
50% of the total
When
Before final delivery of photos and videos
How much
25% of the total
  • Dates are reserved first come, first served. We can't hold a date without the booking amount.
  • We accept UPI, Bank transfer (NEFT/IMPS/RTGS), Cash, Cards. Please pay only to the accounts we confirm in writing.
  • Prices are in Indian Rupees. GST, if applicable, is shown on your invoice.
  • Quotes from our website are valid for 7 days. Prices on the date you book apply to that booking.

03Events outside Rohtak

In plain words

  • Travel and stay for the team are added for outstation events. We tell you the amount before you book.

For events outside Rohtak, travel and accommodation for our team are charged in addition to the package price, as quoted in your booking confirmation. Destination weddings are quoted separately.

04Cancellation and rescheduling

In plain words

  • The booking amount is non-refundable.
  • More than 60 days' notice: you can move your booking to a new date once.
If you cancel
More than 60 days before the event
What happens
Booking amount is non-refundable, but can be moved to a new date once, subject to availability.
If you cancel
30 to 60 days before the event
What happens
Booking amount is non-refundable.
If you cancel
Less than 30 days before the event
What happens
50% of the total package price is payable.

If we have to cancel for any reason within our control, we refund 100% of everything you have paid. Full details, and a calculator, are on our Cancellation & Refund Policy.

05Coverage and creative style

In plain words

  • We cover your event in the style shown in our portfolio.
  • Live events are unpredictable, so we can't promise every single shot.

Photography and film are creative work. We cover your event in the style shown in our portfolio, using our professional judgement about angles, lighting and editing.

  • We aim to capture every important moment, but we can't guarantee specific shots that depend on things outside our control: lighting, weather, timing changes, crowding, or venue restrictions. Share a list of must-have family photos before the day and we'll prioritise it.
  • Coverage is for the functions, days and hours in your booking. Extra functions or days can be added at our current add-on prices.
  • We are the exclusive professional photography and video team for the functions we cover, unless agreed otherwise in writing.

06Drone, LED screens and live streaming

In plain words

  • Drone flights depend on venue and legal permissions.
  • LED screens and live streams need power and, for streaming, internet at the venue.
  • Drone shoots follow the Drone Rules, 2021 and the venue's rules. If flying isn't permitted at your venue or on the day (for example near airports, in restricted zones or in bad weather), we will tell you as early as possible and either adjust coverage or remove the drone charge.
  • LED screens and live streaming need a stable power supply at the venue. Live streaming also needs a working internet connection there.
  • Live streams are set up as private or unlisted links. Please share the link only with people you trust.

07Delivery and timelines

In plain words

  • Teaser in 1–2 weeks, full gallery in 4–6 weeks, film and album after you approve the photo selection.
What
Teaser & highlights
When
1–2 weeks after the event
What
Full photo gallery for selection
When
4–6 weeks after the event
What
Cinematic film & album
When
8–12 weeks after you approve photo selection and songs
  • Album and film timelines start when you have sent your final photo selection and song choices. Delays in selection delay delivery.
  • "Full HD photos (RAW data)" in our packages means every photo from your event in full resolution, delivered on your pendrive. Album photos are colour-corrected and retouched.
  • Packages that include backup keep a copy of your data for 6 months after delivery. For other packages, please keep your pendrive and make your own backup: after delivery we are not responsible for lost copies.

09Use of your photos in our portfolio

In plain words

  • We ask before using your photos in our portfolio, and you can say no.

We would love to show some of your images on our website and social media. We will ask for your consent at booking, and you can refuse, limit it to certain images, or withdraw it later. See our Privacy Policy for details.

10If something goes wrong

In plain words

  • If we can't deliver part of your coverage, you get a fair refund for that part.
  • Our liability is limited to what you've paid us.

We use professional equipment. If part of your coverage is lost or can't be delivered because of equipment failure, illness or another reason within our control, we will offer a fair refund for the affected part of the service.

To the extent the law allows, our total liability for any claim relating to a booking is limited to the amount you have paid us for that booking. We are not liable for events outside our reasonable control ("force majeure"), such as natural disasters, epidemics, government orders, strikes or venue closures. In such cases we will work with you to move your booking to a new date.

11Safety at the event

Our team needs a safe working environment. We may pause coverage if a team member is threatened, harassed or put in danger, and will resume as soon as it is safe.

12Governing law and disputes

In plain words

  • Talk to us first: most issues are sorted with a phone call.

These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue directly. If we can't, the courts at Rohtak, Haryana have jurisdiction. Nothing here affects your rights under the Consumer Protection Act, 2019.

13Contact

Sindhu Studio, Shop no. 17, Delhi Road, opp. Balmev Plaza, Dev Colony, Rohtak, Haryana 124001, India. Email [email protected], phone +91 94163 70132.