Legal
Cancellation & Refund Policy
Plans change. Here is exactly what happens if yours do, with a calculator so there are no surprises.
In short
- The booking amount (25%) is non-refundable.
- More than 60 days' notice: move your booking to a new date once, free.
- Less than 30 days: 50% of the total is payable.
- If we cancel, you get 100% back.
01Check your date
What would cancelling cost me?
Enter your event date and booking total. Nothing is sent anywhere: this runs on your phone.
02If you cancel
In plain words
- The earlier you tell us, the more flexibility you have.
- When you cancel
- More than 60 days before the event
- What you pay
- 25% of the total (the booking amount)
- Can you move the date?
- Yes, once
- When you cancel
- 30 to 60 days before the event
- What you pay
- 25% of the total (the booking amount)
- Can you move the date?
- At our discretion
- When you cancel
- Less than 30 days before the event
- What you pay
- 50% of the total
- Can you move the date?
- At our discretion
| When you cancel | What you pay | Can you move the date? |
|---|---|---|
| More than 60 days before the event | 25% of the total (the booking amount) | Yes, once |
| 30 to 60 days before the event | 25% of the total (the booking amount) | At our discretion |
| Less than 30 days before the event | 50% of the total | At our discretion |
The booking amount (25% of the total) reserves your date and turns away other families, so it is non-refundable. Anything you have paid above the amount due is refunded.
03Moving to a new date
In plain words
- Tell us more than 60 days before and we'll move your booking once, if the new date is free.
If you tell us more than 60 days before the event, we will move your booking to a new date once, subject to availability, with your payments carried over. If the new date is in a different season or year, current prices may apply to any change in package or add-ons.
04If we cancel
In plain words
- You get 100% of your money back.
If we have to cancel for any reason within our control, we refund 100% of all amounts you have paid.
05Events outside anyone's control
If the event can't go ahead because of something outside your and our control (natural disaster, epidemic, government orders or similar), we will move your booking to a new date with all payments carried over. If no new date works, contact us and we'll agree a fair settlement for work already done.
06How refunds are paid
In plain words
- Refunds go back to your bank or UPI within 7–10 working days.
Refunds are paid to the original bank account or UPI ID within 7–10 working days of the cancellation being confirmed in writing (WhatsApp or email is fine). Cash payments are refunded by bank transfer.
07How to cancel or reschedule
Message us on WhatsApp at +91 94163 70132 or email [email protected] with your name and event date. The date we receive your message is the date used to work out the charges above. These rules are part of our Terms & Conditions.